We took the most
painful part of
healthcare ops
and gave it to a machine.
An AI voice agent that calls insurance payers, sits on hold, talks to live reps, and pulls every benefit your front desk needs — then drops a structured report in your inbox. Plus custom AI agents built around your stack, not someone else's template.
Flagship · Eligibility Dialer
Stop calling
insurance.
We'll do it.
Insurance verification is a known, scripted, and excruciating part of running a practice. It is also perfectly shaped for a voice agent. Ours calls the payer, navigates the IVR, holds for the rep, asks the right questions, and writes back a structured benefits report — the same one your billing team would have produced after forty-five minutes on hold.
01
Calls payers
Initiates outbound calls, navigates automated IVRs, and speaks with insurance representatives when the call routes to a human. Sits on hold without complaining.
02
Collects every variable
Effective dates, deductibles, maxes, waiting periods, coverage percentages, network status, frequency limits — and any plan-specific question you configure.
03
Delivers a structured report
Standardized benefits summary, emailed to the right person, every time. Plus a live dashboard so ops can watch every call resolve in real time.
THE CALL, END TO END
From “queue this verification”
to a benefits report —
without a human touching the phone.
STEP 01
Queued by your staff
Three-step submission: practice & provider, patient & insurance, review & submit. Or push from your EHR.
STEP 02
Dials the payer
Initiates the outbound call, navigates the IVR, identifies itself, sits on hold for as long as it takes.
STEP 03
Talks to the rep
Asks every benefit question, reads back tax IDs and NPIs, gathers reference numbers. Repeats anything unclear.
STEP 04
Delivers the report
Structured benefits summary lands in your inbox and your dashboard. Reference number, rep name, timestamps preserved.
LISTEN IN · REAL PAYER CALLS
Hear it
actually work.
Real conversations between our dialer and live insurance reps. Patient identifiers redacted; recordings used with explicit consent. Press play — this is the same voice agent that will be running on your payers in a few weeks.
▸ MORE RECORDINGS ON REQUEST — WE CAN SHARE EXAMPLES THAT MATCH YOUR SPECIALTY, YOUR PAYERS, YOUR EDGE CASES.
WHAT GETS COLLECTED
Every field your billing team
would have called for.
The benefits report is a contract. Configure the fields once, and every verification — every call, every payer — comes back in the same shape. Plug it into a spreadsheet, your PMS, your billing software, or just print it out.
+ Any plan-specific field you configure — we add them per practice, per payer.
CUSTOM AI BUILDS
When off-the-shelf
won’t cut it,
we build it for you.
Same engineering team that ships the dialer. Inbound voice, outbound dialers, chat assistants, and integrations — built around your workflow, your stack, your payers, your CRM. Quoted per scope, shipped in weeks not quarters.
Phones that actually book.
24/7 appointment booking that hands off to your front desk during business hours. Reduces no-show rate by reconfirming morning-of. Answers FAQs, routes intelligently, escalates to a human when it should.
EXAMPLE
"Hi, I'm calling from Riverdale Medical Group — I see you have a 10 AM tomorrow. Still good?"
Lead-to-call in 60s.
Call new leads the second they fill out a form — before your competitor blinks. Reschedule no-shows the day-of. Run callback queues, win-back campaigns, and reminder waves without standing up a CSR team.
EXAMPLE
"This is Ally from Smiles Dental. You filled out our inquiry form 40 seconds ago — is now a good time?"
Site chat that closes.
Trained on your offerings. Books into your calendar. Hands off to humans cleanly. Knows the difference between a tire kicker and a Tuesday-at-10am consult.
EXAMPLE
"I can get you in for a consult next Tuesday. Which location works best?"
Wired into your stack.
EHR, PMS, CRM, scheduling, billing, your homegrown database held together with twine. We wire the agent into the tools you already pay for — not the other way around.
EXAMPLE
Open Dental + Stripe + Calendly + your internal patient portal — one agent, four systems.
One requirement: your tool needs an API. If the system you want connected does not expose one, we cannot wire it. We will tell you on the discovery call, before you sign anything.
STARTING AT
$2,500
TIMELINE
0–12 weeks
PROCESS
Discovery + project quote
Every Custom AI build is quoted per scope. Floor is $2,500, before we have scoped a thing. Book a discovery call and we will come back with a real number.
The dialer is productized. Custom is quoted.
Real prices for the dialer, below. Overage scales with your plan — as low as $0.12/min on larger plans. No setup fees, no long-term contracts.
| Features | Business $499/mo 2,400 min/mo $0.18/min overage | Most Popular Enterprise $999/mo 5,000 min/mo $0.15/min overage | Enterprise Plus $2,500+/mo Custom or pooled $0.12/min or custom |
|---|---|---|---|
| Eligibility Dialer | ● | ● | ● |
| Custom dashboard | ● | ● | ● |
| Email notifications | ● | ● | ● |
| Priority support | ● | ● | ● |
| White-glove onboarding | – | ● | ● |
| Dedicated account manager | – | ● | ● |
| Dev support hours/mo | – | ● | ● |
| Workflow optimization | – | ● | ● |
| Multi-department/multi-location | – | – | ● |
| Custom architecture | – | – | ● |
| Weekly strategy reviews | – | – | ● |
HOW WE SHIP
From kickoff to live calls
in zero to twelve weeks.
WEEK 1–2
Discovery & config
We map your payers, locations, NPIs, procedure codes, and the variables your billing team cares about. Lock the scope.
WEEK 2–5
System build
Voice agent logic, IVR navigation, dashboard, email delivery, integrations. Weekly demos — you see real progress every Friday.
WEEK 5–8
Testing & iteration
Real calls. Real cases. Real payers. We listen to the recordings with you and tune until it sounds and acts the way you want it to.
WEEK 8–12
Live
Handoff, training, a Slack channel for ongoing work. Weekly check-ins for the first month. You own the workflow from here.
How Legacy pushed insurance verification off the front desk — reclaiming 30+ hours every week without adding headcount.
THE CHALLENGE
Six people. Thirty-four hours a week. On hold.
Legacy runs three locations and about 400 surgical consults a month. Every consult required a manual verification call — the team was burning 34 hours a week on hold with Anthem, Delta Dental, and Cigna. Overtime was routine. Verifications were landing same-day or the day before the procedure.
THE SOLUTION
The dialer, configured for oral surgery.
Daily queue auto-populates from Legacy's PMS the night before. Custom benefit fields specific to oral surgery (bone graft coverage, IV sedation, third-location reporting). Human-escalation rules with a 15-minute SLA. The team reviews reports in the dashboard each morning — they stopped touching the phone for verifications entirely.
“We used to lose an entire person to insurance phone trees every single day. Now those same calls happen overnight and the benefits report is sitting in our inbox before the office opens. Our front desk actually gets to be a front desk again — and we presented 38% more treatment plans last quarter because we weren’t waiting on verifications to come back.
”
Alex Herbst
Partner · Legacy Oral Surgery
ABOUT
We sell time,
not AI.
Insurance verification is repetitive, scripted, and pointed at another machine on the other end of the call. That work should be done by a machine. The work that is relational, judgment-bound, human — that is what your team should be free to do.
Ally is a small engineering shop. We ship the Eligibility Dialer to healthcare practices of every shape — dental, oral surgery, ophthalmology, podiatry, dermatology, primary care, multi-specialty groups — and we build custom voice and chat agents for any front office that is drowning. Every product we ship runs in production at a real practice before it gets on this site.
We answer the phone when you call us. We reply to email within the hour, and to Slack within the day. We do not have a “customer success team.” The engineers who build your agent are the same people you will be talking to next quarter.
If your front desk is on hold right now while you read this, .
— The Ally Solutions team
FOUNDED 2024 · LIVE IN PRACTICES ACROSS THE COUNTRY
WHAT WE BELIEVE
Real software over slide decks.
Demos run on production code, not Keynote.
Ship in weeks, not quarters.
Zero to twelve, kickoff to live calls.
Quoted per scope, not per seat.
You pay for the agent, not the headcount.
The phone should ring less, not more.
If we add to your inbox, we have failed.
THINGS WE DO NOT DO
FAQ
Questions we get on every call.
Both. The agent navigates automated phone trees and speaks with human reps when the call routes to one. It sits on hold without complaining, identifies itself when asked, and answers the standard payer screening questions. We've clocked it at 12+ minutes of hold time without flinching.
Live in your office in 0–12 weeks
Free up your front desk.
Twenty-minute call. Real numbers from your practice, real overage math, a real timeline. No slide deck, no scripted demo.