Usage Policy
1. Definitions
For purposes of this Usage Policy, "Usage" means the actual consumption of Service resources measured by metrics including, but not limited to, voice minutes, message counts, API calls, character generation, data processed, or other measurable units used by Provider or its third-party partners.
2. Customer Usage Obligations
a. Usage Limits and Billing. Customer acknowledges and agrees that the Service may be subject to usage-based billing. Usage will be measured by Provider and/or its third-party partners (e.g., telephony carriers or communications API providers). Provider may adjust usage definitions, limits, or pricing at any time upon notice to Customer.
b. Responsibility for Usage Charges. Customer is responsible for all charges incurred through its use of the Service, including usage charges from third-party or passthrough providers such as Verizon, AT&T, Twilio, or other carriers, API providers, or communication partners ("Third-Party Usage Charges"). Customer agrees to pay all such Third-Party Usage Charges that result from Customer's actual usage of the Service. These charges may be billed on a passthrough or usage basis and are due in accordance with the billing terms in this Agreement.
c. Overages and Adjustments. If Customer exceeds any usage thresholds specified in the applicable plan or pricing schedule, Customer will be billed for any overages at the rates then in effect. Provider may suspend, throttle, or otherwise limit Services if usage significantly exceeds expected usage or presents risk of excessive costs.
3. Third-Party Passthrough Costs
a. Passthrough Billing. Certain features of the Service depend on third-party infrastructure or services (e.g., telephony, messaging, API usage). Customer acknowledges that these third-party providers may charge usage fees independent of Provider's own fees. All such passthrough costs are Customer's responsibility and will be invoiced directly by Provider or included in Provider's invoicing, as applicable.
b. Changes in Third-Party Rates. Provider does not control third-party pricing and reserves the right to adjust passthrough fees to reflect changes in third-party rates. Provider will provide reasonable notice of any such changes.
4. Monitoring and Reporting
a. Usage Monitoring. Provider may monitor Customer's usage to ensure compliance with this Policy and the Agreement. Customer agrees not to interfere with or circumvent any monitoring or usage-limiting mechanisms.
b. Usage Reports. Provider may make usage reports available to Customer through its dashboard or upon request. Customer is responsible for reviewing its usage and notifying Provider of any discrepancies within 30 days of invoice receipt.
c. Disputes. If Customer disputes any usage or charges, Customer must notify Provider in writing within 30 days of the invoice date. Provider will investigate in good faith. Failure to timely dispute usage shall constitute Customer’s acceptance of the usage.
5. Acceptable Use
a. Prohibited Use. Customer agrees not to use the Service in ways that: (i) generate excessive or abusive usage intended to exploit the Service; (ii) violate applicable laws, including laws governing telecommunications, spam, or data privacy; (iii) harm or disrupt the Service, other customers, or third-party infrastructure; or (iv) are inconsistent with the intended business purpose of the Service.
b. Enforcement. Provider reserves the right to suspend or terminate access if it determines, in its sole discretion, that Customer has violated this Acceptable Use section.
6. Modifications to This Policy
Provider may update this Usage Policy at any time. Material changes will be communicated to Customer via email or dashboard notification. Continued use of the Service following such notice constitutes acceptance of the updated Policy.
7. Contact
For questions regarding this Usage Policy, please contact us at info@allysolutions.ai