AllyVoice is trained on your business data, including policies, help docs, order info, and past conversations. You can add or remove knowledge sources anytime by reaching out to the Ally team.

If AllyVoice isn't absolulatey sure about an answer, it won't guess. Itstead, it will seamlessly connect the caller to your team or offer to take a message. You'll work with the Ally team to decide exactly how you want these situations handled, ensuring we always prioritize clarity over confusion.

AllyVoice is ideal for routine, high-volume calls, like order tracking, appointment scheduling, billing questions, store hours, FAQs,a nd more. For complex or sensitive conversations, AllyVoice can intelligently route to the appropriate human team member.

Yes, every call is logged, transcribed, and summarized, and you can review all interactions from your private dashboard. You’ll also get valuable insights to help you grow, like top customer questions, how often calls are handed off, and how quickly issues are resolved.